Site Policies and Customer Information

Welcome to the SportsNutritionCenter.com Policy Center. This page brings together all of our important customer policies in one place so you can clearly understand how we handle your information, process payments, manage orders, ship products, support returns, and ensure your safety while using our site and supplements. Before making a purchase or continuing to use the website, please review each policy so you know exactly what to expect and how we protect your experience at every step.

Health & Safety / FDA Disclaimer – SportsNutritionCenter.com

Last Updated: 12/01/2025

The following Health & Safety Policy applies to all products and information provided on SportsNutritionCenter.com.

1. General Disclaimer

  • All products sold on this Site are dietary supplements, sports nutrition products, and related items.
  • Products are not intended to diagnose, treat, cure, or prevent any disease.
  • Statements on this Site or product labels have not been evaluated by the U.S. Food & Drug Administration (FDA).

2. Medical Advice

Content on this Site is for informational purposes only and is not medical advice.

You should consult a qualified healthcare professional before using any supplement, especially if you:

  • Are pregnant or nursing
  • Have a medical condition
  • Take prescription or over-the-counter medications

3. Product Use & Safety

  • Follow the recommended dosages listed on product labels.
  • Do not exceed the stated dosage.
  • Discontinue use immediately if you experience adverse reactions and seek medical advice.
  • Keep products out of reach of children.

4. Allergens & Ingredient Awareness

  • Always review the ingredient list for potential allergens.
  • Be aware of any personal sensitivities or allergies before using products.
  • Cross-contamination may occur; the Company is not responsible for individual allergic reactions.

5. Exercise & Nutrition Guidance

Any health, exercise, or nutrition information provided on this Site is general guidance only.

Consult a certified fitness professional or dietitian for personalized programs or advice.

6. Limitation of Liability

SportsNutritionCenter.com is not liable for any injury, health issues, or adverse effects arising from product use.

Purchasers assume full responsibility for the use of all products purchased from this Site.

7. Compliance with Laws

All products comply with applicable FDA labeling and safety requirements in the United States.

It is the customer’s responsibility to ensure the products comply with regulations in their local jurisdiction, especially for international shipments.

8. Contact

For any questions regarding product safety, usage, or health concerns, contact us:

Email: info@sportsnutritioncenter.com
Website: www.sportsnutritioncenter.com

Payment Policy – SportsNutritionCenter.com

Last Updated: 12/01/2025

This Payment Policy explains how payments are processed for purchases on SportsNutritionCenter.com. By placing an order on this website, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept the following forms of payment:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other payment methods displayed at checkout

All payments are processed in U.S. Dollars (USD) unless otherwise noted.

2. Payment Processing

  • All payments are securely processed through PCI-compliant third-party payment processors.
  • Orders will not be fulfilled until payment has been successfully authorized.
  • By providing your payment information, you represent that you are authorized to use the payment method provided.

3. Pricing & Taxes

  • Prices displayed on the Site are subject to change without notice.
  • Sales tax, shipping fees, and other applicable charges will be calculated at checkout.
  • Any promotions, discounts, or coupons must be applied at the time of purchase.

4. Order Verification & Fraud Prevention

  • Orders may be subject to verification to prevent fraud.
  • In certain cases, we may request additional information to verify your identity or payment method.
  • We reserve the right to cancel any order if we suspect fraudulent activity or unauthorized use of a payment method.

5. Billing Errors

If you believe there has been a billing error on your account, please contact info@sportsnutritioncenter.com immediately.

We will review the issue and work with you to correct any legitimate errors.

6. Refunds & Chargebacks

  • Refunds are issued according to our Return & Refund Policy.
  • Initiating a chargeback with your bank without attempting to resolve the issue directly with us may result in account suspension or legal action.

7. Security

  • We do not store full credit card information on our servers.
  • All sensitive payment data is transmitted securely via SSL encryption.

8. Contact

For questions regarding payments, billing, or payment methods, contact us:

Email: info@sportsnutritioncenter.com
Website: www.sportsnutritioncenter.com

SportsNutritionCenter.com – Privacy Policy

Last Updated: 12/01/2025

This Privacy Policy (“Policy”) describes how SportsNutritionCenter.com (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website located at www.sportsnutritioncenter.com (“Site”), make a purchase, or interact with our services (collectively, the “Services”).

By accessing our Site or using our Services, you agree to the terms of this Policy. If you do not agree, please discontinue use of our Site and Services.

1. Information We Collect

1.1 Information You Provide Directly

We may collect:

  • Personal Identification Information: name, billing/shipping address, phone number, email address
  • Account Credentials: username, password
  • Purchase Information: order history, payment method details (processed through secure third-party payment processors)
  • Communications: emails, messages, or contact forms you submit to us

We do not store full credit card numbers; payments are processed securely through PCI-compliant processors.

1.2 Information Collected Automatically

When you visit the Site, we may automatically collect:

  • Device & Technical Data: IP address, browser type, operating system, device identifiers
  • Usage Data: pages visited, time spent, referring URLs, click activities
  • Cookie & Tracking Data: session IDs, preferences, analytics identifiers

1.3 Information from Third Parties

We may receive information from:

  • Payment processors (for example transaction confirmation, fraud alerts)
  • Shipping carriers
  • Marketing and advertising partners
  • Social media platforms (if you interact with our accounts)

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: fulfilling and managing orders, payments, returns, and shipping
  • Customer Support: responding to inquiries and providing service
  • Account Management: creating, maintaining, and securing your customer account
  • Improvement of Services: site analytics, troubleshooting, performance optimization
  • Marketing & Communications: sending promotions, newsletters, and product updates (you may opt out)
  • Legal Compliance: enforcing our Terms & Conditions, preventing fraud, adhering to applicable laws

3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies for:

  • Site functionality (shopping cart, preferences)
  • Analytics and performance measurement
  • Personalized advertising and retargeting
  • Security and fraud prevention

You may control cookies through your browser settings, though disabling certain cookies may affect site functionality.

4. How We Share Your Information

We do not sell your personal information.

We may share information with the following parties:

4.1 Service Providers

Trusted providers who assist in:

  • Payment processing
  • Order fulfillment and shipping
  • Website hosting
  • Email and marketing services
  • Fraud prevention and analytics

All service providers are contractually obligated to safeguard your data.

4.2 Legal or Regulatory Authorities

We may disclose information when required to:

  • Comply with applicable laws or legal processes
  • Protect the safety, rights, or property of the Company, our customers, or the public

4.3 Business Transfers

In the event of a merger, acquisition, sale, or corporate restructuring, customer information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard safeguards to protect your personal information, including:

  • SSL encryption
  • Firewalls and server protections
  • Limited internal access to personal data

No method of online transmission is 100 percent secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide Services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

We may retain certain transactional or legal records longer as required by law.

7. Your Rights & Choices

7.1 General Rights (All Users)

You may:

  • Access and update your account information
  • Opt out of marketing emails (via the “unsubscribe” link)
  • Disable cookies via browsers or device settings

7.2 California Residents (CCPA/CPRA)

California users may have rights to:

  • Know what personal information we collect and how it is used
  • Request deletion of personal data
  • Access or portability of collected data
  • Opt out of data “sharing” for cross-context behavioral advertising
  • Non-discrimination for exercising privacy rights

We do not sell personal information as defined under CCPA.

To submit a request, contact privacy@sportsnutritioncenter.com.

7.3 EU/EEA/UK Residents (GDPR)

If applicable, GDPR grants you rights including:

  • Access, correction, deletion, or restriction of your data
  • Data portability
  • Withdrawal of consent at any time
  • Filing complaints with your local data authority

8. Children’s Privacy

  • Our Site is not intended for children under 13 years old (or 16 in the EU).
  • We do not knowingly collect personal information from children.
  • If we discover such data has been collected, we will delete it promptly.

9. Third-Party Websites

The Site may contain links to third-party websites not operated or controlled by us.

We are not responsible for their privacy practices.

Please review those websites’ privacy policies before providing personal information.

10. International Data Transfers

If you access our Services from outside the United States, your information may be transferred to and processed in the United States.

By using the Site, you consent to such transfers as permitted by law.

11. Changes to This Privacy Policy

We may update this Policy from time to time.

Any revisions will be posted on this page with an updated “Last Updated” date.

Your continued use of the Site following such changes constitutes acceptance of the revised Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

Email: info@sportsnutritioncenter.com
Website: www.sportsnutritioncenter.com

SportsNutritionCenter.com – Return & Refund Policy

Last Updated: 12/01/2025

This Return & Refund Policy (“Policy”) governs the return, exchange, and refund practices of SportsNutritionCenter.com (“Company,” “we,” “our,” or “us”). By purchasing products from our website located at www.sportsnutritioncenter.com (“Site”), you (“Customer,” “you,” or “your”) acknowledge and agree to be bound by the terms of this Policy.

This Policy is incorporated by reference into our Terms & Conditions and applies to all purchases made through the Site unless otherwise expressly stated.

1. Eligibility for Returns

1.1 Standard Return Window

Customers may request a return for most eligible products within 30 calendar days from the date of delivery as shown by the carrier tracking information.

1.2 Condition Requirements

To qualify for a return, products must meet all of the following conditions:

  • The product is unopened, unused, and in its original, sealed packaging
  • The product packaging is free from damage, stains, or tampering
  • All original accessories, labels, manuals, and inserts are included
  • Proof of purchase (order number, receipt, or invoice) is provided

Items that have been opened, used, exposed to moisture or heat, or otherwise compromised are not eligible for return due to health, safety, and quality control regulations.

1.3 Non-Returnable Items

Certain items are strictly non-returnable, including but not limited to:

  • Opened, used, or partially consumed supplements
  • Perishable or temperature-sensitive products
  • Items purchased as final sale, clearance, or non-refundable
  • Downloadable or digital products
  • Gift cards or promotional vouchers

2. Return Authorization Process

2.1 Requirement for RMA

All returns must be pre-approved and accompanied by a valid Return Merchandise Authorization (RMA) number issued by the Company. Returns without an RMA may be rejected or significantly delayed.

2.2 Steps to Initiate a Return

To initiate a return, Customers must:

Upon approval, we will issue an RMA number and provide instructions for shipping your return.

2.3 Return Shipping Instructions

Customers must:

  • Ship items in secure, protective packaging
  • Include the RMA number inside or on the exterior of the package
  • Use a trackable shipping method

The Company is not responsible for returns lost or damaged in transit.

3. Return Shipping Costs

3.1 Customer Responsibility

Unless otherwise required by law, Customers are responsible for all return shipping costs when returning items for reasons other than Company error.

3.2 Company Responsibility

The Company will cover return shipping costs only if:

  • The incorrect product was shipped
  • The item arrived damaged or defective
  • The Company approves the return as a result of its own error

4. Inspection and Approval

4.1 Inspection Process

Once a returned product is received, the Company will inspect the item to determine eligibility. The inspection may take up to 5 to 7 business days.

4.2 Grounds for Denial

Returns may be rejected if:

  • The item is not in its original, sealed condition
  • The product appears used, damaged, or tampered with
  • The product is not the same item originally shipped
  • The return is received outside the authorized timeframe

If a return is denied, the Customer may request the item be shipped back at their expense.

5. Refunds

5.1 Refund Method

Approved refunds will be issued to the original payment method only. Refunds cannot be issued to alternative accounts or payment systems.

5.2 Refund Timeline

Refund processing may take 5 to 10 business days after approval. Additional time may be required by your bank or card issuer.

5.3 Non-Refundable Charges

The following charges are non-refundable unless required by law:

  • Original shipping costs
  • Handling or expedited shipping fees
  • Taxes or customs duties paid to third parties

6. Exchanges

6.1 Exchange Eligibility

Exchanges are permitted only for:

  • Defective products
  • Products damaged in transit
  • Incorrect items shipped by the Company

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or store credit may be issued.

7. Damaged, Defective, or Incorrect Items

7.1 Reporting Window

Customers must report damaged, defective, or incorrect items within 7 calendar days of delivery.

7.2 Required Documentation

Customers must provide:

  • Order number
  • Description of the issue
  • Photographs of the product and packaging

Upon verification, the Company will provide a replacement or refund at no cost to the Customer.

8. Order Cancellations

8.1 Cancellation Window

Orders may be canceled within 1 hour of placement, provided the order has not yet been processed for shipment.

8.2 Shipped Orders

Once an order has shipped, it may not be canceled and must follow the standard return procedures outlined in this Policy.

9. Compliance With Applicable Laws

This Policy is intended to comply with:

  • Federal Trade Commission (FTC) regulations
  • State consumer protection laws
  • Applicable shipping and e-commerce regulations
  • Health and safety regulations governing the sale of ingestible products

Where state or local laws grant the Customer additional rights beyond this Policy, such rights shall supersede any conflicting provisions herein.

10. Amendments to This Policy

The Company reserves the right to modify, update, or amend this Policy at any time. Any changes will be posted on the Site with an updated “Last Updated” date. Continued use of the Site after such changes constitutes acceptance of the revised Policy.

11. Contact Information

For questions about this Policy or help with a return, please contact:

Email: info@sportsnutritioncenter.com
Website: www.sportsnutritioncenter.com

Shipping Policy – SportsNutritionCenter.com

Last Updated: 12/01/2025

This Shipping Policy explains how orders are processed, shipped, and delivered when purchased on SportsNutritionCenter.com.

1. Order Processing

  • Orders are typically processed within 1 to 2 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email once your order is successfully placed and another notification when your order is shipped.

2. Shipping Carriers & Methods

  • We use reliable carriers such as UPS, FedEx, and USPS.
  • Shipping options, costs, and estimated delivery times are provided at checkout.
  • Shipping methods may vary depending on your location.

3. Delivery Time Estimates

  • Standard Domestic Shipping: 3 to 10 business days
  • Expedited Domestic Shipping: 1 to 5 business days
  • International Shipping: none at this time

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather, customs, or carrier issues.

We currently ship only within the contiguous United States (the lower 48 states).

We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

4. Shipping Costs

  • Shipping fees are calculated based on order weight, destination, and shipping method.
  • Free shipping promotions may apply to certain orders; terms will be specified at checkout.

5. Tracking & Risk of Loss

  • Once your order is shipped, a tracking number will be provided via email.
  • Risk of loss and title for items pass to the customer once the package leaves our facility.

6. Lost or Damaged Packages

  • Customers must notify info@sportsnutritioncenter.com within 7 days of the expected delivery date if a package is lost or damaged.
  • Claims will be handled in coordination with the shipping carrier and insurance, if applicable.
  • We are not responsible for delays caused by carriers, customs, or other factors beyond our control.

7. International Shipping

We currently ship only within the contiguous United States (the lower 48 states).

We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

8. Contact Information

For questions regarding shipping:

Email: info@sportsnutritioncenter.com
Website: www.sportsnutritioncenter.com

SportsNutritionCenter.com – Terms & Conditions

Last Updated: 12/01/2025

These Terms & Conditions (“Terms”) govern your access to and use of the website located at www.sportsnutritioncenter.com (“Site”) and all related products, services, features, and content offered by SportsNutritionCenter.com (“Company,” “we,” “us,” or “our”).

By accessing or using the Site, you (“you,” “your,” or “Customer”) agree to be bound by these Terms. If you do not agree, you must discontinue use of the Site.

These Terms are incorporated with our Privacy Policy, Return Policy, and any other policies posted on the Site.

1. Use of the Site

1.1 Eligibility

You must be:

  • At least 18 years old, or the age of majority in your jurisdiction
  • Legally capable of entering into binding contracts

By using the Site, you represent and warrant that you meet these requirements.

1.2 Account Registration

To access certain features, you may be required to create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your login credentials
  • Notify us immediately of unauthorized access or security breaches

You are responsible for all activities occurring under your account.

2. Products & Orders

2.1 Product Descriptions

We strive to provide accurate product descriptions. However, we do not guarantee that:

  • Product descriptions are error-free
  • Packaging will always match images shown
  • Ingredients or formulas will remain unchanged by manufacturers

If a product you receive is not as described, your sole remedy is to return it in unused condition subject to our Return Policy.

2.2 Order Acceptance

All orders submitted through the Site are offers to purchase. We may accept or reject any order at our sole discretion. Reasons for rejection may include:

  • Product unavailability
  • Pricing errors
  • Suspected fraud
  • Shipping restrictions

We may also limit quantities per order, per customer, or per household.

2.3 Pricing & Payment

  • All prices listed are in U.S. dollars unless stated otherwise.
  • We reserve the right to modify prices at any time without prior notice.

You authorize us and our payment processors to charge your selected payment method for all purchases, including:

  • Product price
  • Taxes
  • Shipping and handling fees

We do not store full credit card information.

2.4 Shipping

  • Shipping times are estimates, not guarantees.
  • Risk of loss transfers to you upon delivery to the carrier unless otherwise required by law.

3. Health & Safety Disclaimer

3.1 General Statement

Products sold on the Site, including dietary supplements, vitamins, powders, and performance enhancers, are not intended to diagnose, treat, cure, or prevent any disease.

3.2 Medical Advice

Information on the Site is provided for general informational purposes only and is not medical advice. You should consult a physician before using any nutritional supplement, especially if you:

  • Are pregnant or nursing
  • Have a medical condition
  • Take prescription medications

3.3 No Warranty

We make no guarantees regarding:

  • Health outcomes
  • Supplement efficacy
  • Suitability for your individual needs

Use products at your own risk.

4. Intellectual Property

All content on the Site, including text, graphics, images, logos, product descriptions, videos, digital downloads, trademarks, and layout, belongs to the Company or its licensors.

You may not, without written permission:

  • Copy, reproduce, modify, or distribute Site content
  • Use trademarks or logos
  • Engage in data mining or automated scraping

Limited use for personal, non-commercial browsing is permitted.

5. User Conduct

You agree not to:

  • Use the Site for unlawful or fraudulent purposes
  • Interfere with Site functionality or security
  • Upload or transmit malicious software
  • Harvest or collect personal data from users
  • Impersonate another person or entity

Violation of these Terms may result in account termination.

6. Reviews & User-Generated Content

By submitting reviews, comments, or other content (“User Content”), you grant the Company a non-exclusive, royalty-free, perpetual, worldwide license to:

  • Use
  • Display
  • Reproduce
  • Modify
  • Distribute

User Content must not contain:

  • False or misleading statements
  • Illegal material
  • Defamation, harassment, or offensive content
  • Advertisements or solicitation

We reserve the right to remove User Content at any time.

7. Third-Party Services

The Site may link to or integrate with third-party websites or services. We are not responsible for:

  • The content of those sites
  • Their privacy practices
  • Their terms or policies

Use of third-party services is at your own risk.

8. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and all products are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or completeness

We do not guarantee uninterrupted or error-free Site operation.

9. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, data, or goodwill
  • Damages arising from the use or inability to use the Site or products

Our total liability for any claim shall not exceed the amount paid by you for the product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations; in such cases, those limitations may not apply.

10. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, employees, officers, and agents from any claims, liabilities, damages, losses, or expenses arising from:

  • Your use of the Site
  • Violation of these Terms
  • Violation of any third-party rights

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you consent to our data practices as described therein.

12. Governing Law

These Terms are governed by the laws of the State of [Insert State], without regard to conflict-of-law principles.

Any dispute arising from these Terms shall be resolved exclusively in courts located in [Insert County/State], unless otherwise required by law.

13. Arbitration & Dispute Resolution (Optional)

(Add this section if you want to require arbitration instead of lawsuits. You can specify the rules, forum, and procedures here.)

14. Changes to Terms

We may update or revise these Terms at any time. Changes take effect immediately upon posting to the Site. Your continued use of the Site constitutes acceptance of the updated Terms.

15. Termination

We may suspend or terminate your access to the Site at any time for:

  • Violating these Terms
  • Fraudulent or harmful behavior
  • Legal compliance

Provisions intended to survive termination, such as intellectual property, disclaimers, and liability limits, remain in effect.

16. Contact Information

If you have questions regarding these Terms, please contact:

Email: info@sportsnutritioncenter.com
Website: www.sportsnutritioncenter.com