Unopened product returns accepted. As long as you return the item(s) within 30 days, unopened, and still in sell-able condition, we can give you a full refund for the product(s). You will be responsible for shipping the product(s) back to us. Once your package is received we will process your return in 24-48 hours. See our HOW TO RETURN A PRODUCT instructions below.
If you have already opened, used, or partially used a product that you received from us, and are not satisfied, we will take it back within the 15 days of the original purchase date in exchange for store credit. We will need you to provide an explanation for the return so we can forward this information over to the manufacturer for quality assurance. You will be responsible for shipping the product(s) back to us. Once your package is received we will process your store credit in 24-48 hours. See our HOW TO RETURN A PRODUCT instructions below.
If there is an issue with your product you must contact us the day of receiving your product(s) so we can get the defective product(s) reported to the manufacturer. (503)-670-0568. We will have the defective goods picked up or send you a return label via e-mail or mail. Once we have received the product back, we will then re-ship you a replacement product or issue you a store credit or refund. Please Note: If the product(s) is defective due to damage during transit we will need you to notify us that very same day also so we can file a claim with the shipping carrier.
Clearance or Sale Items:
All clearance items are final sale and may not be returned. No price adjustments will be given on prior sales.
ALL RETURNS MUST HAVE AN RMA # TO BE PROCESSED! RETURNS WITHOUT AN RMA# WILL BE REFUSED AND NOT PROCESSED!
An RMA, which stands for Returned Merchandise Authorization, is a way of flagging a product that’s being returned to us. This will help Sports Nutrition Center LLC keep track of your return and let us know why it is being returned. Sports Nutrition Center LLC creates an RMA once a customer has contacted us at email@example.com or called us at 1-503-670-0568 with a request to return a product.
Note: Creating an RMA doesn’t automatically refund or give you a store credit. The RMA# is simply the way we track your return throughout the returns process. Once the return is received with the RMA # on it you will then be notified.
HOW TO RETURN A PRODUCT
To return the item(s), simply e-mail firstname.lastname@example.org or call us at 1-503-670-0568 to obtain your RMA#. Once you have obtained your RMA# send them in a carefully packed box to:
Sports Nutrition Center LLC
ATTN: Returns / RMA #
11945 SW Pacific Hwy #201
Tigard, Oregon 97223
INCLUDE YOUR RMA# ON THE BOX!
We will take care of this for you within 24 – 48 hours of the time it arrives back to us, and we will e-mail you to let you know that we received it. We are not responsible for the amount of time that it takes for the item to be delivered back to us.
Once we have confirmed that you are getting a refund, the refund will be processed within 24 hours! If you paid by credit card, it will take 5-10 business days to show up on your credit card account.